Privacy and Policy
At ThePersonalizeHub, we respect your privacy and understand the value of your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, utilize our products and services. By visiting or using our website, you are consenting to the practices we discuss below.
1. Information We Collect
When you use our website, or you place an order with us, we may collect the following types of personal information:
- Your name, email address, phone number
- Your shipping address and billing information
- Your customization additions (i.e., uploaded photos, text, messages)
- Your payment information (processed securely via third-party gateways like Razorpay)
- Information on your order history and preference
- Information on your IP address, browser type, device information, usage data related to cookies
2. How We Use Your Information
We collect data from you in order to:
- Personalize and deliver unique products
- Fulfill and process your orders
- Confirmation of your order, updates regarding your order, any emails related to service
- Respond to your questions and concerns
- Help improve the website experience and products offered
- Identify and comply with legal requirements and prevent fraud
3. Data Security
Your personal data will be kept safe using standard encryption and access controls. We utilize third-party vendors to securely handle your personal information, and we only partner with additional trusted and well-known entities.
4. Cookies
- Request access to your personal data.
- Update or delete your information.
- Opt-out of marketing communications at any time.
5. Payment Terms – No Cash On Delivery (COD)/ No Refunds
We do not provide for Cash On Delivery (COD). All payment is to be done online during the order placement. This is a CUSTOMIZABLE PRODUCT so no cancellations, exchanges, or refunds are allowed after the order has been placed. Please, double-check all Customization Details (text, images, names, etc.) carefully before placing your order, as we are not responsible for any mistakes made in the production of your order.
6. Communication
Providing your contact information gives you the option of receiving transactional emails, order notifications, and a limited amount of information on promotional emails from ThePersonalizeHub. You can unsubscribe from promotional emails at any time.
7. Third-party services
We use third-party services such as the payment processors, analytics providers, and shipping providers. These third-party services are trusted for their expertise in supporting our services, and ThePersonalizeHub only provides them with the information only necessary for them to perform these services. These third parties are under strict privacy obligations not to use any of your personal information in the course of supporting our services in any other way.
8. Children's Information
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from any children.
9. Change in Policy
ThePersonalizeHub reserves the right to change or revise its Privacy Policy at any time without notice. If this occurs, we will provide a new Privacy Policy on this page with an updated "Effective Date."
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us